FAQ

Frequently asked questions and answers

Arrival, Departure & Public Transportation

Arrival is possible from 3:00 p.m. On the day of departure, your room will be available to you until 12:00 o’clock.

Our luggage service is available to you at any time upon request. We are also happy to store your suitcases in our secure luggage room.

Free parking is available in front of the hotel. For use of our underground car park, we charge € 8.00 per night. Please note that our garage is not suitable for vehicles exceeding 1.8 meters in height. Due to limited capacity, parking spaces cannot be reserved before arrival. Storing your bicycle in our underground car park will be free of charge throughout your stay.

Our reception team is available 24 hours a day.

Gütersloh main station can be reached by car in about 20 minutes. The train station Rheda-Wiedenbrück is only about 15 minutes away.

Paderborn/Lippstadt airport is about 45 minutes away by car. Hannover airport can be reached within 80 minutes, under normal traffic conditions. Our reception staff will assist you with any questions pertaining to public transportation.

If by mistake you have left anything behind in our hotel, please contact our reception. We will send any forgotten items to your home for a shipping fee of € 8.00 within Germany, including tracking and insurance. For shipping outside Germany, shipping fees may be higher and vary according to region.

Service

Monday to Friday from 06:30 a.m. to 10:00 a.m.
Saturday from 06:30 a.m. to 10:30 a.m.
Sunday from 07:30 a.m. to 11:00 a.m.

We are happy to serve you breakfast in your room for an extra charge of € 5.00. Please fill out the order form at the reception until 08:00 p.m. on the previous day.

The opening hours of our restaurant Mauritz are as follows:

Monday to Friday from 06:00 p.m. to 09:00 p.m.
Saturday from 12:00 p.m. to 09:00 p.m. (warm meals from 12:00 p.m. to 02:00 p.m. & 06:00 p.m. to 09:00 p.m.)
Sunday from 12:00 p.m. to 09:00 p.m.

In addition, on Saturdays & Sundays from 02:00 p.m. to 06:00 p.m., we offer various pastries from our own confectionery.

No, but the nearest bank with an ATM is Volksbank across the street.

We accept the following credit cards:

American Express, Eurocard/Maestro, Mastercard, Visa.

For a laundry service, simply fill out the laundry list in your closet and drop it off at the front desk with your clothes. The return of the laundry takes place on the following day – except for weekends and holidays.

Our equipment

If you need an ironing board and iron, feel free to call us. We will provide you with both free of charge upon request.

A fitness area is available in the basement all day.

Each room is equipped with individually regulated air conditioning (minimum 22°C). Please note that for operation the windows must be closed and the room card must be inserted.

For the safekeeping of your valuables, each hotel room is equipped with its own safe, which is located in the closet. You only need your own four-digit code and press the # key at the end to open and close it.

Yes, and the drinks in the minibar are even included in the room rate.

Baby cribs can be booked free of charge. We also offer the rental of a food warmer and/or baby monitors.

Surroundings & Other

Our hotel has 7 meeting rooms. If you are interested in booking an event or conference, please feel free to contact our colleagues from the event sales office.

We have a total of 5 bikes for rent for you. Pre-registration is absolutely necessary the day before. All day rental costs € 8.00 per bike.

No, but a large sauna area. The use of the sauna is included for our hotel guests. The wellness area is located in the basement. The bathrobe and slippers are in your room. Changing facilities are also located in the wellness area.

Dogs are very welcome in our house. We charge an extra fee of 10,00 € per night.

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